FAQ For Our End of Lease Cleaning Services Melbourne

These are some of the FAQs (Frequently Asked Questions) you might have related to either our rental end of lease cleaning, bond back cleaning service or commercial end of lease office clean. If you still have any questions, you are welcome to call us or send your enquiry online.

What do I Need to Tell Totally Clean so you can Quote?

It’s important for you to be as thorough as possible in telling us the condition of your property. If it is in extremely poor condition and you don’t tell us that then our staff have been instructed to not conduct the clean. We quote according to the condition, size and type of end of lease cleaning services you need. We also like to know the suburb and postcode.

What Suburbs does your Bond Back Cleaning Service Cover?

You can see the areas we service here https://totallyclean.com.au/location-professional-cleaners/. If your suburb is not on the list but you see we offer a bond back cleaning service near you then still request a quote as we might be able to help you.

What Sort of Cleaning Services do you offer?

We offer a professional bond back guarantee clean or end of lease cleaning service with a guarantee to get your bond back, one-off clean or spring cleaning for our clients. Our other area of expertise is in vacate commercial cleaning.

How Long Does it Take to do an End Of Lease Clean?

We understand that cleaning for the end of the lease is different to a regular clean because you are on a deadline. Generally, an end of lease clean takes between 3 to 7 hours but this depends on the size of the rental property and the condition. It is always better to allow more time, rather than less. You want to ensure you give us time to do a thorough clean so you can get your bond back. And since we offer a bond back guarantee, we will need time to do a professional clean.

Do you Steam Clean Carpets?

Absolutely; we clean carpets and rugs. In fact, we often run moving out cleaning offers where we will do the steam cleaning for free! How’s that for a great deal? If it’s just carpet steam clean you need then we will be happy to quote you on that too.

How Many End of Lease Cleaners do you Send?

It depends on the type of cleaning your request but we generally work in teams of 2 to 3 cleaners. This will also depend on the size and condition of your property.

Do you Clean Furnished Houses?

Yes, it’s like cleaning an office which we have experience in also. It inevitably takes longer to clean rather than a vacant property but it’s part of our service.

Do you Clean Wooden Floors?

Yes, wooden floors are cleaned as part of the end of lease cleaning service. We sweep and mop hardwood floors and only if requested, do we wax and polish as this is an additional cost and takes extra time. Depending on the condition of your wooden floors you may not require the additional wax and polish.

Do you Clean the Bathroom and Kitchen Tiles?

Yes, we certainly do. What’s important to tell us prior is if your grout is discoloured or your tiles are in poor condition. When the grout and tiles are in poor condition we need to pressure clean them and this is expensive and would need to be included at the end of the lease quote.

Do you Clean Windows?

We clean the inside of windows and only clean the outside on request.

Do you Clean the Balconies?

Yes, as part of the end of lease cleaning we do clean balconies but please request this when we quote you.

Do you Clean Ovens and Stoves?

Yes, this one is often something that people loathe to do when moving out. We provide this as part of the Melbourne suburbs bond back cleaning. Please let us know the condition of your oven and stove top so we can quote accordingly.

Do you Clean Fridges?

When you move out, generally the fridge will be gone before we arrive but if you need your fridge cleaned then please specify this when we are quoting you for any cleaning work you require as it is considered additional.

How Much Notice do you Require to Book a Cleaning Job?

It’s always best to give us as much time as possible as our staff can get quite busy. It’s good to plan ahead, so if you are vacating and once you know you are moving, book your cleaning job asap for after your removalist has been and when you think your property will be vacant. Make sure it is before your lease expires so you give us time to make sure we have time to clean the property as needed.

One-off cleans or spring cleans also require as much notice as possible as they take longer than a regular clean.

Do you offer a Bond Back Guarantee for End of Lease Cleaning?

We help you get your bond back. If the state of the property is poor and unable to be cleaned (ie, rodents, food on walls, maggots in cupboards) we won’t clean it but it is rare that this is the case. You’ll need to be aware that you are required to leave a rental reasonably clean; taking into consideration reasonable wear and tear.

What if my Real Estate Agent Complains about the Cleaning?

Within reason, Totally Clean Company will go back and clean those things itemized by the estate agent, and originally quoted by us, at no extra cost. In order for this to happen the following is required:

• The property is checked within 48 hours of the clean and any complaints are submitted to us within that 72 hour period
• You must email a list of what needs additional cleaning and give us a day’s notice
• The invoice is paid in full and on time by you.

How do I Request an End of Lease Quote?

In order for us to quote for an end of lease clean (We only service Melbourne Suburbs), we need some information. Visit our online quote form. It’s quick and easy.